What is a freeze and how can I place one on my account?
A freeze is a pause in your billing cycle, that goes into effect one day before your bill date and ends one day before your next bill date.
BOLD 24+ Campers receive 3 months to freeze their account, BOLD 12+ Campers receive 2 months to freeze their account and BOLD 6+ Campers receive 1 month to freeze during the term of the minimum commitment contract.
If you would like to proceed with freezing, please reach out to us Monday - Friday 8:00AM - 6:00PM CST at 512-494-6966. We will be answering all calls in the order they are received.
Please request your freeze at least 7 days prior to your next bill date so we may process them in a timely manner.
A $5.00 freeze fee will replace your monthly BOLD charge each month your account is frozen.
While your account is frozen you will not be able to attend Camp or earn check-in points. Any current points on your account will be suspended and will not be available to use.
We offer special exception freezes, with appropriate documentation, for:
Travel - for work or pleasure as long as supporting documents can be provided
If you do not see this option available you are not eligible for a freeze on your account and will need to reach out to the Camper Support Team for further assistance at firstname.lastname@example.org or you can call 512-494-6966 if you have any questions.